Terms of Service

You are responsible for maintaining the confidentiality of your account credentials and must take all reasonable steps to prevent unauthorized access.

You are responsible for all activity that occurs under your account, whether or not authorized by you.

You must ensure that information you provide during “Member” or “Ally” onboarding is accurate and current.

You agree not to misuse the Services or attempt to access them in any unauthorized manner.

Members are entitled to ten (10) matches per month.

• AI Technical Failure: If the AI agent fails to perform or a technical error occurs, the match will not count toward your monthly total.
• Match Justification: If a Member provides a valid written justification for rejecting a match prior to the “Ally Chat,” EWIS+ Ally may, at its discretion, credit that match back to the Member’s monthly total.

All content, software, designs, trademarks, and materials provided by EWIS+ Ally are owned by or licensed to EWIS+ Ally and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without prior written permission.

Users retain ownership of any personal information provided to the Service.

However, by using EWIS+ Ally, you grant the Company a worldwide, non-exclusive, royalty-free, and sublicensable license to host, store, process, analyze, and utilize interactions—including chat transcripts—solely for the purposes of:

1. (i) operating and providing the Service;
2. (ii) improving and training our artificial intelligence systems;
3. (iii) ensuring community safety and detecting self-harm or prohibited content; and
4. (iv) maintaining platform integrity and security.

This license is subject to your rights under the California Privacy Rights Act (CPRA) as further detailed in our Privacy Policy.

EWIS+ Ally utilizes enterprise-tier API services from third-party providers (including, but not limited to, OpenAI, Google, and Anthropic) to power our AI agents and matching algorithms.

• Our Usage: We use your onboarding data and interactions to improve the EWIS+ Ally matching logic and user experience.
• Third-Party Training: To the best of our knowledge and based on our current service agreements, our third-party AI providers do not use data submitted via their enterprise APIs to train their foundational models. However, these providers may update their policies from time to time.
• External Policies: Your data is subject to the privacy and security standards of our subprocessors. For the most current information on how these providers handle data for model training, we encourage you to review the OpenAI Enterprise Privacy, Google Cloud AI Privacy, and Anthropic Privacy pages.

By using the Service, you acknowledge that your data will be processed by these third-party AI partners to facilitate the core functions of EWIS+ Ally.

The Service facilitates introductions and interactions between Members and Allies. While EWIS+ Ally offers a ‘Verified on LinkedIn’ professional trust enhancement to help authenticate certain member credentials, EWIS+ Ally does not control, and is not responsible for, the ultimate conduct, identity, or background of any user.

Interaction at Your Own Risk. You are solely responsible for your interactions with other users. You understand that EWIS+ Ally:

1. (i) does not conduct criminal background checks or verify the statements of its users;
2. (ii) makes no representations or warranties as to the conduct of users or their compatibility with any current or future members; and
3. (iii) is not responsible for any loss or damage resulting from the conduct, statements, or actions of any user, whether online or offline.
4. (iv) requires all users to review and adhere to the “Safety Tips & In-Person Interactions” protocols set forth in Section 5 of our Community Guidelines.

No Agency. No user, including those acting as “Allies,” is an employee, agent, joint venturer, or partner of EWIS+ Ally for any purpose.

EWIS+ Ally operates on a credit-based system (“Match Credits”). One Match Credit is consumed when a successful introduction is facilitated by our AI agents.

• Expiration: Unless otherwise stated at the time of purchase, Match Credits do not expire as long as your account remains active and in good standing.
• Non-Transferable: Credits are tied to your specific account and cannot be sold, traded, or transferred.

By subscribing to a paid plan, you authorize EWIS+ Ally (via our payment processor, Stripe) to charge your provided payment method on a recurring basis. Cancellation will take effect at the end of your current billing cycle.

Except as required by law, all purchases are non-refundable. However, we provide the following protections for our community:

• Pre-Chat Credits: If a Member is unhappy with an AI-generated match before a chat or engagement occurs, the match may be credited back to the account (see Section 3.2).
• Post-Chat Review: If a Member is unhappy with an Ally after a chat has occurred, they must provide a valid justification in writing to our support team. EWIS+ Ally will evaluate the request and reserves the sole right to approve or deny a credit reinstatement or refund.
• Safety-Fail Exception: If your account is terminated because your background check returns a “Fail” status before you have utilized any Match Credits, a full refund will be issued for that specific purchase.
• Service Errors: If a Match Credit is consumed due to a verified technical error, you may request a credit reinstatement.

We encourage you to contact us before initiating a dispute with your bank. Unauthorized chargebacks may result in the immediate and permanent termination of your account under Section 9 (Termination).

You may stop using the Services or close your account at any time. Please note that closing your account does not automatically entitle you to a refund for unused Match Credits or subscription fees, except as expressly stated in our Refund Policy.

We reserve the right to suspend or terminate your access to all or any part of the Service at any time, with or without cause, and with or without notice.

Without limiting Section 12.2, EWIS+ Ally may terminate your account immediately and without notice if:

• You commit a material breach of these Terms, including any violation of the User Conduct (D.8) or Community Guidelines;
• Your background check returns a “Fail” status or otherwise reveals information that violates our safety standards;
• We are required to do so by law or a valid government request.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

EWIS+ Ally does not warrant that the Service will meet your specific requirements.

EWIS+ Ally does not warrant that AI-generated matches will be accurate, successful, or compatible.

EWIS+ Ally does not warrant that the Service will be uninterrupted, timely, secure, or error-free.

EWIS+ Ally does not warrant that information provided through the Service is accurate, reliable, or correct.

EWIS+ Ally does not warrant that any defects or errors will be corrected.

Your use of or inability to use the Service.

The statements or conduct of any third party (Member or Ally) on the Service.

Any other user interactions that you input or receive through your use of the Service.

Unauthorized access to or alterations of your transmissions or data.

Any other matter relating to the Service.

Except to the extent applicable law provides otherwise, this Agreement between you and EWIS+ Ally and any access to or use of the Website or the Service are governed by the federal laws of the United States of America and the laws of the State of Delaware, without regard to conflict of law provisions.

You and EWIS+ Ally agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.

Notwithstanding Section 12.2, any claim for injunctive relief with respect to a violation of Section 4 (User Conduct — “D.8”) or Section 5 (Intellectual Property) may be brought in any jurisdiction where such a violation is occurring. EWIS+ Ally reserves the right to seek immediate court orders in any global jurisdiction to prevent the scraping of our data, the harassment of our community, or the infringement of our proprietary AI models.

Any dispute, claim, or controversy arising out of or relating specifically to these Terms, or the use, payment, or provision of the Service (each a “Dispute”), shall be resolved through binding arbitration. In accordance with California Civil Code § 1670.15, this agreement to arbitrate is limited to the transactions and services provided under these Terms.

Before filing a claim, you agree to try to resolve the Dispute informally by contacting hello@elevatewomeninstem.com. If we cannot resolve the Dispute within 30 days, either party may bring a formal proceeding.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this section.

YOU AND EWIS+ ALLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

To increase the efficiency of administration and resolution of arbitrations, you agree that if twenty-five (25) or more similar arbitration demands are filed against EWIS+ Ally by the same or coordinated counsel, the AAA shall (i) administer the arbitration demands in batches of 100 per batch; and (ii) appoint one single arbitrator for each batch to resolve the claims.

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for (i) infringement or unauthorized use of intellectual property, or (ii) unauthorized access to the Service (e.g., “scraping”).